Last Updated: February 25, 2026

This Privacy Policy describes how Choptank Cleaning Services ("Company," "we," "us," or "our") collects, uses, and shares information when you use our website, submit a lead form, respond to advertisements, or book our cleaning services (collectively, the "Services").

We use third-party platforms including ZenMaid, Meta (Facebook & Instagram), Google services, and GoDaddy to operate our business and marketing systems. When you interact with us through these platforms, your information may be collected and processed by us and those service providers.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

When you book services, request a quote, respond to an advertisement, or contact us, we may collect:

• Name
   
• Email address
   
• Phone number
   
• Service address
   
• Billing information
   
• Service preferences and scheduling details
   
• Home access information (lockbox codes, gate codes, alarm codes, etc.)
   
• Pet information
   
• Health or chemical sensitivity information
   
• Communications and messages
   

If you submit your information through Facebook or Instagram Lead Ads (Meta platforms), we collect the information you provide in those forms (such as name, email, phone number, and service needs). That information is securely transmitted to us through Meta’s advertising system.

Meta may also collect data according to its own Privacy Policy.

When you visit our website, we and our service providers may collect:

• IP address
   
• Browser type
   
• Device type
   
• Operating system
   
• General geographic location
   
• Pages visited and time spent on our site
   

We use cookies and similar technologies through:

• Google Analytics
   
• Google reCAPTCHA
   
• Website hosting tools
   
• Advertising platforms (including Meta)
   

These tools help us understand website traffic, improve performance, prevent spam, and measure advertising effectiveness.

You can manage cookies through your browser settings.

We work with trusted third-party providers including:

Used for booking, scheduling, and managing customer accounts.

Used for advertising and lead generation. If you submit a form through Meta, your information is transmitted to us via Meta’s platform.

We use:

• Google Analytics (website traffic analysis)
   
• Google reCAPTCHA (spam protection)
   
• Google advertising services (if applicable)
   

Google may collect usage data according to its own Privacy Policy.

Our website is hosted by GoDaddy, which may process certain technical data related to website performance and hosting.

All payment information is processed securely through third-party payment processors. We do not store full credit card numbers on our servers.

We use your information to:

• Provide and schedule cleaning services
   
• Respond to quote requests
   
• Process payments
   
• Send confirmations and reminders
   
• Communicate via phone, email, or SMS
   
• Improve our services
   
• Send marketing communications (you may opt out at any time)
   
• Comply with legal obligations
   
• Prevent fraud and security issues
   

We do not sell your personal information.

If you provide your phone number and consent, we may send:

• Appointment reminders
   
• Service updates
   
• Promotional messages
   

You may opt out at any time by replying STOP or contacting us directly.

We implement reasonable safeguards to protect your personal information, including sensitive home access details. Our third-party service providers also maintain security measures.

However, no system can guarantee complete security.

We retain personal information as long as necessary to:

• Provide services
   
• Maintain service history
   
• Comply with legal obligations
   
• Resolve disputes
   

Depending on your state of residence, you may have rights including:

• Access to your data
   
• Correction of inaccurate information
   
• Deletion of personal information
   
• Opt-out of marketing communications
   
• Confirmation that we do not sell personal data
   

To exercise your rights, contact us at:

📞 410-430-9673
📧 choptankcleaningservices@gmail.com

California residents may request information regarding data collection and deletion. We do not sell personal information.

Residents of Virginia, Colorado, Connecticut, Utah, and other states with privacy laws may have similar rights.

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of our Services constitutes acceptance of any updates.